PureCloud agent will receive interaction when is "On Queue" with queue from Queue Name
To get your Organization Id open PureCloud as admin and navigate to Admin > Account Settings > Organization Settings > Organization Details (tab) > Advanced > Organization ID
To get your Deployment Id open PureCloud as admin and navigate to Admin > Contact Center > Widgets > Deployment Key (column)
To get your Tenant ID select Apps > SmartVideo_Settings > Tenant ID
VideoEngager Server Url
Select PureCloud Region
You can save current Advanced Settings to Local Storage. They can be reused from the same browser from the same computer many times. Safe Clear will remove settings from Local Storage and Input Fields
Start video without camera
Automatically pickup incoming call
Enable camera and microphone selection before making a call
Enable or disable Genesys WebChat form to collect user information
This message will be seen by agent on interaction apeparence
Default Callback Phone Number Country Code
WebChat Form Data
WebChat form: nickname prefill
WebChat form: firstname prefill
WebChat form: lastname prefill
WebChat form: subject prefill
WebChat form: extra data can be send to agent side in json structure
Calendar settings will be gethered from brokerage as JSON string
Show confirmation dialog box on web chat form close
Show phone country code selector
Enable scheduling callback "as soon as possible" option
Enable picking a date to schedule a callback
Enable availability api calls
How much day should availability calendar show
Hide or show zero capacity time slots
minutes between each slot
minutes between each slot
minutes between each slot
Genesys Widget Library will be loaded and genesys widget will run instantly according to the configuration